Privacy Policy

Effective Date: 11/01/2024

AGACARE York ("Company", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website ("Website") or use our services ("Services"). Please read this Policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our Website or Services, you consent to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please do not use our Website or Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information from you when you interact with our Website or Services. This information may include:

• Contact Information: Your name, email address, phone number, and postal address.

• Booking Information: Details related to your service bookings, such as the type of service requested, appointment dates, and payment details.

• Communication Data: Information you provide when you contact us, such as through emails, phone calls, or the contact form on our Website.

• Account Information: If you create an account with us, we may collect your username, password, and other login details.

1.2 Non-Personal Information

We may also collect non-personal information automatically as you navigate through our Website. This information may include:

• Usage Data: Details of your visits to our Website, including traffic data, location data, and other communication data.

• Technical Data: Information about your computer, browser, and internet connection, including your IP address, browser type, and operating system.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Website. Cookies help us enhance your experience by remembering your preferences and visits. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect from you for the following purposes:

• To Provide Our Services: To process your bookings, provide the requested services, and manage your account.

• To Communicate With You: To respond to your inquiries, send you service-related communications, and provide customer support.

• To Improve Our Website and Services: To analyze how our Website and Services are used, enhance user experience, and develop new features.

• To Process Payments: To handle transactions and process payments for our Services.

• To Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Website, providing our Services, processing payments, or conducting our business.

• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

• With Your Consent: We may share your information with third parties if you have provided explicit consent to do so.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have certain rights regarding your personal information under the General Data Protection Regulation (GDPR). These rights include:

• Access: You have the right to request a copy of the personal information we hold about you.

• Rectification: You have the right to request the correction of any inaccurate or incomplete information.

• Erasure: You have the right to request that we delete your personal information under certain conditions.

• Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.

• Data Portability: You have the right to request the transfer of your personal information to another organization or directly to you, under certain conditions.

• Objection to Processing: You have the right to object to our processing of your personal information under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to meet any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or anonymize it.

7. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Policy, we will notify you by posting the updated Policy on our Website and updating the "Effective Date" at the top of this Policy. Your continued use of our Website or Services following the posting of any changes constitutes your acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

AGACARE York
2a Monkgate, York, YO317PE
richard@agacareyork.com
073779747439

By using our Website and Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.